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Chalkwell Hall

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Note: some potentially identifying details have been removed/edited from the following email

Sent: 29 March 2019 06:43
To: Clements, Sarah
Subject: Miss Whitmarsh

 

Good morning Mrs Clements,

I wanted to let you know about a recent situation that was handled amazingly well, regarding Miss Whitmarsh and my daughter.

Unfortunately her school report, whilst absolutely glowing and positive, indicated that she wasn’t at the expected standards or English, reading and maths. This caused both my husband and I great concern, so I booked in with Miss Whitmarsh to further discuss this.

She handled the situation brilliantly, firstly by arranging to meet me some time after the end of the school day, (I work full time) she was amazingly organised, with all of {child's name removed}’s books out for us to review and she gave me her time (over 45 minutes!) and her reasoning behind her decision making.

We’ve now got a plan of action in place, and Miss Whitmarsh would like to see me again before the May half term to further monitor and review this. I fully support her decision to mark {child's name removed} at this level.

She was incredibly kind about {child's name removed}, and I really feel as if she knows her and sees that she has some really amazing strengths. I came away from the meeting and felt that she has taken the time to really get to know the children in her class as individuals.

{child's name removed} has come on so much since being in year 1 and Miss Whitmarsh has been the catalyst for her gains in both confidence and ability.

I just wanted to let you know how impressed I was with her professional and considered handling of what must have been a really tricky situation for her (I’d hate to have to deliver that sort of news to parents!) she really is one in a million - I'm sure you're well aware of this already!

Kind regards,

 

Sent: 21 March 2019 16:03
To: Lawton, Kerrie
Subject: Kind bunch of children 

 

Hi,

 

Just thought I would let you know that, taking my little boy (4) to chalkwell park this afternoon along with my 7 month old ,my eldest asked a group of boys from your school to play with them.. they kindly accepted taught him the rules and helped him, recognising that he was younger than them.

 

The names I caught were {names removed} but there were a whole bunch of them, who were so kind, And thought they deserved some recognition.. I’m sure they would be apart of the infant school however not 100%.

 

Kind regards,

{name removed}

 

Sent: 05 March 2019 13:39
To: Clements, Sarah
Subject: Positive feedback. Shelley Cooper

 

Dear Mrs Clements,

 

My name is {name removed} and we are relocation to Leigh-on-sea in the middle of March. I am in touch with Council and Shelley Cooper to arrange the school place for our daughter {name removed} (almost 6 years old) and I want to provide you my feedback about Shelley.

 

I think she is doing great job, she is responsive and always ready to help and it's pleasure to collaborate with her. She always keep me updated about the situation with school place allocation. I have 15 + years of experience in the customer service field (IT area) and I can confirm this one of the best service quality I have ever seen. It tells a lot about how things work in the school and obviously have positive impact on the whole school reputation among parents.

 

Just wanted to let you know about my experience so far and thank to Shelley and you as the person who manages the school staff.

 

If there is any public place I can share my feedback publicly - don't hesitate to let me know, it's always helpful to recognise and award people who follow Above The Line approach.

 

Thanks and have a nice day!

 

 

Sent: 04 March 2019 16:50

To: Clements, Sarah

Subject: Thank you

 

Dear Mrs Clements,

 

Hope you had a good weekend.

 

I just wanted to say thank you for inviting us to attend the celebration assembly on Friday. It was so great to be able to see first hand what goes on - and it helps makes sense of the little bits of information I gather from {child's name removed}.

 

I also loved seeing how encouragement and respect is held in high regard and actively taught in such a friendly way.

 

I look forward to the next assembly!

Thanks again

{name removed}

 

 

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